UPS Reviews and Complaints

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UPS Reviews

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  • Damaged Box



    My package was dropped of at the side of the road next to the mail boxes. Plus the box had a big hole in it. Thank god it wasn't raining. I can see how Christmas gifts get stolen. The UPS person couldn't even bring the box to the house. Just leaves it on a well traveled road where anyone could have picked it up. I know this is a very busy time of year. But this shouldn't happen. More...
    (Delivery Services)
    Parker138's Picture   Parker138    0 Comments   Comments
  • Do Not Use



    ordered a product from Microsoft which was being sent through UPS. They collected from the first point and delivered to a warehouse and marked as delivered. But that was not to me. It was dropped of with someone elses order and delivered to a different end user. I have been in contact with UPS, lied to by them that they have since collected it from the second address and they have attempted delivery to myself (again they tried to deliver to the wrong address) UPS have contacted me again and have since informed me that they havent even received it from the second location and it... More...
    (Delivery Services)
    gayle2112's Picture   gayle2112    0 Comments   Comments
  • WORST Customer Service/ No Accountability



    they returned a package i sent due to supposed address problem. address was paypal verified , customer confirmed it as well. Also customer said he received shipments at the address regularly. UPS is a soul-less company that takes no accountability. they think by being patronizing and quoting policies that were never provided to me and jerking me off for 2 weeks is acceptable. . If you were a customer shipping a package and the address was a confirmed paypal address and the customer also confirmed the address wouldnt you ship the package? or how would you further verify? It must be great to... More...
    (Miscellaneous)
  • UPS Shipping



    Having shipped a lot with UPS I have always have had some frustration on getting stuff delivered. I can understand that this isn't always easy and delays happen. But this time I am very bothered by how they are going about handling my current issue. Purchased an item and it was shipped next day via UPS ground. The next day I check the tracking number and get a delivery date. A few hours later an got an email update stating the train derailed. Now its been 4 days and still no update as to when or IF they will get the package to me at all. I have called and I always get check back... More...
    (Delivery Services)
    thedru13's Picture   thedru13    0 Comments   Comments
  • UPS ``guarantee'' means no guarantee



    Paid £140 for express delivery to US with 2 day ''guarantee' which took a week. Phonecall 1: You will be refunded Phonecall 2: Refund voided; package delayed by customs Phonecall 3: Q There was no customs delay so why void? A Agreed no customs delay. Refund voided because package was not in a cardboard box. So no guarantee notwithstanding £140 charge. Q Who makes void decision? A Billing Q And is this the reason they gave? A The reason is not on our system Q So how do you know yours is the right reason? A There is no other reason Q So why was I told... More...
    (Miscellaneous)
    mjamesduff's Picture   mjamesduff    0 Comments   Comments
  • UPS 2nd day delivery.



    Person was waiting for delivery on other end of 2 day shipping. Tracking says it was left at front door at 1:52 PM on 9/17/14 and was delivered. However, UPS truck never even showed up at house and video security proves it. Since the package was a cooler of gourmet food it is likely the UPS driver stole the shipment or delivered it to wrong address. Now let's see if I can at least get my money back on shipping. More...
    (Delivery Services)
    hattrick's Picture   hattrick    0 Comments   Comments
  • UPS Policies Ridiculous for my job.



    I have a job where I receive multiple packages delivered to my address, open them, take digital photographs of the contents, weigh them on a postal scale, fill out a report, and forward them to intended recipients. I like this job, it is easy, convenient, and pays well, but it becomes an issue when I cannot get a package delivered reasonably, since the name on the packages is not mine, I cannot go and pick them up at the warehouse because they will want an ID with the name on it. UPS have proven to take this to a new level, and I wish that my employer would stop using them for shipping,... More...
    (Delivery Services)
    zlloyd1's Picture   zlloyd1    0 Comments   Comments
  • What are they thinking?



    I was tracking a shipment of a purchase I made through eBay. I was glad to see UPS was the carrier. I've NEVER had a problem with getting timely delivery through UPS. My heart sunk when I saw that USP had turned my package over to USPS for final delivery. Tracking showed the package had arrived in my hometown at the UPS distribution point. It's about a mile down the road from where I live. Now they've turned it over to the Postal Service for delivery. The last time I had a package handled by USPS it took 9 days to arrive. It arrived in my hometown and the postal service... More...
    (Delivery Services)
    JDseattle's Picture   JDseattle    0 Comments   Comments
  • UPS..Lousy Delivery person and service



    UPS..THEIR EMPLOYEES..THEY ARE BEASTS...HAVE NO RESPECT FOR THEIR CUSTOMERS. On 8/26/2014, I was totally disrespected by the delivery person and my medical equipment was returned because the delivery person refused to bring my package to my apartment on the 3rd floor to get the required signature. He rang my bell, told me to come downstairs to get my package, I told him that I could not go downstairs..that he must bring it up as he is required to do. He wanted to throw the package in the hallway so he tried to get a tenant in the building to sign for it, but I told the tenant not to sign... More...
    (Delivery Services)
    Dukesy's Picture   Dukesy    0 Comments   Comments
  • UPS Strikes Again - Amazon Beware



    Well, once again Amazon misguidedly chose UPS to deliver a printer, signature required. I was notified delivery would be today. Au contraire my friends and foes. When the doorbell rang last night (Tues) after dark I did not answer it. This morning I found a lovely note from UPS saying they attempted delivery, but a signature was required, so they did not deliver. I immediately called UPS and was assured it would be delivered today. After waiting in the house from 7AM until 6:00PM, I checked UPS tracking. Much to my bafflement, the package was delivered between 10A-2P and left on the... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    asgensel's Picture   asgensel    0 Comments   Comments
  • UPS Delivery To Wrong Address



    The company I work for choose UPS to "deliver" an award for my 25 years of service with them. Although the shipping label was filled out correctly with my name and address, the UPS driver chose to deliver the package to some arbitrary address 45 miles away from my house. I called UPS customer service who confirmed the address was correct for delivery to my house and had no idea why the driver chose to deliver it to the other arbitrary address not even listed on the package. They then proceeded to tell me I needed to contact the sender to see if they could provide a replacement... More...
    (Delivery Services)
  • UPS systemic incompetence



    Package shipped from UK on 29 Jan. Arrived in Richmond B.C. Canada on 31 Jan. Package transferred to Nanaimo B.C. on 1 Feb. Package sat there until 5 February when it was shipped back to Richmond, B.C. Package was then shipped back to Nanaimo B.C. on 7 Feb. After several phone calls, UPS finally said they gave the package to Purolator on 7 Feb to be taken to Canada Post in Campbell River, B.C. where it will be mailed to us. Canada Post mail for this location normally goes to Nanaimo, then Vancouver, then back to Campbell river, then here. Still has not been delivered as of end of day on 7... More...
    (Delivery Services)
    hughconway's Picture   hughconway    0 Comments   Comments
  • Warehouse hours



    At the Niagara Falls US warehouse on Packard Road Canadian Customers pick up UPS packages. This saves time as it would take longer to pick up at a ups store or private warehouse. Over the holiday period the warehouse changed it's pick up hours from 9am to 1pm due to the high volume of freight to process, and I understand this. However now that the holidays have passed the warehouse is open for commercial pick ups, and drop offs at 11:30 am and not 9am as it used to be. This late opening it very inconvenient for companies that have to cross the border. By 10 am the truck lanes at... More...
    (Delivery Services)
  • UPS risk level 5



    when my iphone broke, my insurance was going to send a replacement the next day. Since I had to sign for it, I waited at home all day for it. At 5PM I called the 1-800 UPS number and asked where it was. They checked and said the driver couldn't come to my door because my dogs were in the yard. I don't have dogs. They must have gone to the wrong house. They then told me they would deliver the next day. I wasn't happy about that because I had paid for next day delivery, but had no other choice. I told them I had a Doctors appt. the next day and wouldn't be home till 3:30.... More...
    (Delivery Services)
    upsjohn's Picture   upsjohn    0 Comments   Comments
  • Refuses to honor insurance claims



    As an ASO - I shipped a package that was insured for $700. The item (properly packed) was still damaged by UPS. We have provided all the information that they have asked for - but today, 8 weeks into the claim, now they want us to ship it to a third party evaluator to determine if it is fixable or not. Plus they want documentation of the shipper sold it for as opposed to what the replacement cost. The claims people are arrogent and condescending and have the attitude that everyone should know the constantly changing rules that UPS uses to not pay claims. Buying UPS insurance is a waste of... More...
    (Delivery Services)
    burgsi77's Picture   burgsi77    0 Comments   Comments
  • UPS failed delivery no call



    Today is 01/03/2013 I have being waiting on a deliverly from UPS SINCE 8.00 AM this morning. I was told the driver had to 8.00 pm Houston time bull shit. I was told someone would call me right away thats bullshit. I am so pissed right now! I will make sure this is my last delivery from them. Will be notifying the corporate office on 01/04/2013. What a new year for this ok really! More...
    (Delivery Services)
    plyr44821's Picture   plyr44821    0 Comments   Comments
  • They keep delivering the neighbors' packages to me..and more.



    I live in a duplex and I always seem to get my neighbors' mail, UPS doesn't care, either. It is really annoying to go outside and have a big package on my front doorstep on a frequent basis. I am not responsible for these peoples' mail and I just leave it there, they can pick it up themselves. So sick of being the intermediate delivery person so I stopped. Well, today, the guy left yet another package along with a package of my own. I picked mine up but left the other. The UPS guy jumped out of the truck and said, "You're just going to leave it there so it can blow... More...
    (Delivery Services)
  • UPS does not deliver but lists package as delivered



    Twice this month UPS has delivered my package to another address and then listed it as "left at front door" on the tracking page. Both times, I was home and no UPS delivery attempt occurred at my house. The first time, the delivery was a chair, and the semi-distant neighbors brought the chair to us, thank goodness. This time it was a pearl ring, and so far it has not appeared. I called UPS less than 15 minutes after the "delivered" info appeared on the website. No help at all. No attempt to contact the driver. No apology. Just "contact your sender." Clearly... More...
    (Delivery Services)
    jabster's Picture   jabster    0 Comments   Comments
  • Bad service



    We had a package sent as a present from California. It was wine, so we had to sign for it. They attempted to deliver 4 days in a row...of course during business hours when we are working and no one is home. We then received a call saying we had 5 days to go to the local UPS Distribution store to pick it up. With 1 day left, my boyfriend, who lives with me and has this address on his license id went to pick it up as soon as he could. He called me as well to speak with the lady. The local store was only open from 9-11 and 4-6. They would not release the package to him. I called the 1800... More...
    (Delivery Services)
    happyinNC's Picture   happyinNC    0 Comments   Comments
  • No Gaurantee on Package Pick Up



    I switched my days off so that I may sit home and wait for my package to be delivered. I sat home, in silence, all day browsing the internet to insure that I would not miss this delivery. I even have 2 dogs who bark at the drop of a hat, when they hear a noise. My package was delivered by UPS at 1:39pm. At this time they even dropped off another package that I had been expecting. He dropped this in my door. He never knocked. Placed the UPS shipment attempt on my outside window. My fiancé notified me of the failed attempt at approx. 215pm. At which point I contacted UPS immediately.... More...
    (Delivery Services)
  • Brown Gets You Nowhere



    I switched my days off so that I may sit home and wait for my package to be delivered. I sat home, in silence, all day browsing the internet to insure that I would not miss this delivery. I even have 2 dogs who bark at the drop of a hat, when they hear a noise. My package was delivered by UPS at 1:39pm. At this time they even dropped off another package that I had been expecting. He dropped this in my door. He never knocked. Placed the UPS shipment attempt on my outside window. My fiancé notified me of the failed attempt at approx. 215pm. At which point I contacted UPS immediately.... More...
    (Delivery Services)
    Hmonaghan14's Picture   Hmonaghan14    0 Comments   Comments
  • OVERCHARED RIP-OFF



    In April I sent 3 boxes, totalling 42 lbs. to Phoenix AZ as a donation for a children's hospital charity event in May. UPS is billing me for $398.06 for this shipment. The charity was willing to repay me reasonable shipping charges, but in good consciousness I can not ask them for this absurd amount. UPS acknowledged the billing and has offered a "goodwill gesture" of reducing it by $178.20 but only if it is applied to a next invoice. There will be no next invoice. I am a disabled, senior citizen on a fixed income and this overcharge will eat up 1/3 of my social security... More...
    (Delivery Services)
    CHERBUL's Picture   CHERBUL    0 Comments   Comments
  • Driver speeding in parking lot



    About 2:50 p.m. on 4/30/12 a UPS brown delivery truck hit the speed bump coming in our condo parking lot so hard that it shook my windows and sounded like an explosion, on his way out it was even worse, sounded like another plane crash! What a jerk, doesn't he realize there is a 15mph speed limit sign and speed bumps are there to MAKE YOU SLOW DOWN, not fly over them! Fire this guy! More...
    (Delivery Services)
    23456upssux's Picture   23456upssux    0 Comments   Comments
  • UPS....no way!!!



    I shipped a brand new laptop to my niece in Texas last december, my niece didnt go out that day because I told her to wait for the package. As soon as she saw the UPS truck she went to open the door and saw the delivery guy tossed the packaged, We made a complaints, for them to pay the insurance I paid. But UPS ignored it cause they said it didnt treached their criteria of packaging (even it was properly packed all the materials to absorb any force that package may suffer)So, what isthe insurance for then,,,even it was caught on the act that their delivery guy tossed it like a ball??? I... More...
    (Delivery Services)
    MZinIllinois's Picture   MZinIllinois    0 Comments   Comments
  • Failure To Deliver On Time for Expedited Services



    Thanks BIG BROWN for ruining my son's Christmas. Thanks to you his gift won't be under the tree AND won't be delivered until TWO days AFTER Christmas. My package showed up in Louisville on 12/20 and cleared customs the same day. There was some kind of exception due to weather. Then there was another exception. On 12/21 my package showed in Memphis (final destination) but then it was back in Nashville then ultimately back in Louisville, KY. On yesterday I called the customer service line for the 2nd day in a row because it showed out for delivery IN LOUISVILLE. The CSR... More...
    (Delivery Services)
  • Failure To Deliver On Time - Expedited Service



    I am unable to send an email on the UPS site regarding my package because it wants an info notice number only. I am unable to enter my tracking number AND you can only enter 500 characters for a complaint. Thanks BIG BROWN for RUINING my son's Christmas. My package arrived in Louisville, KY on Dec. 20th, 2011. There have been nothing but exceptions on my poor lil' package. This package has been misrouted. It was in Memphis on Dec. 21 and was shipped back to Louisville where it came from (delivery location is Memphis). I have called every day since Dec. 21. I get these... More...
    (Delivery Services)
    KatchUpWithWK's Picture   KatchUpWithWK    0 Comments   Comments
  • UPS damage without a care



    On 12-17-11 Omaha Steaks sent a gift from a friend to me and on 12-21-11 a tenent who rents at the address where i work that the package was sent to found it in the bushes with a stem from the bush through the package. I called Omaha Steak and they stated the package was delivered on 12-20-11 which it was not, it was the 21st. The UPS driver must have screwed up and brought it the next day which was the 21st of Dec but UPS said it was delivered on the 20th and thanks to both companies they ruined my Christmas due to me not receiving what was to be my gift from friends who were trying to do... More...
    (Delivery Services)
    gerg's Picture   gerg    0 Comments   Comments
  • Rude Driver



    To Whom This May Concern, I have always seen UPS as the corporate model for customer service and professionalism. Your drivers, in their familiar brown uniforms, are the first face of your company and in my experience have always represented your company well. They are true professionals and my children are always excited when they see one of your drivers. Sadly, this was not the case today. At around 5pm today, on Coral Way in Coral Gables, Florida my children and I were shocked at how rude and unprofessional one of your representatives in brown treated us. We were not his client,... More...
    (Delivery Services)
  • Rude, Nasty Driver



    To Whom This May Concern, I have always seen UPS as the corporate model for customer service and professionalism. Your drivers, in their familiar brown uniforms, are the first face of your company and in my experience have always represented your company well. They are true professionals and my children are always excited when they see one of your drivers. Sadly, this was not the case today. At around 5pm today, on Coral Way in Coral Gables, Florida my children and I were shocked at how rude and unprofessional one of your representatives in brown treated us. We were not his client,... More...
    (Delivery Services)
    Tiafunny1's Picture   Tiafunny1    0 Comments   Comments
  • Hit and Run



    The UPS driver hit my car and damaged the taillight and bumper. We filed a claim with customer service, sent them photographs with the tracking number of the package he delivered. Now they are saying its impossible for their driver to hit my car (I didn't tell them where it was parked) and that the dark brown in the photo isn't their color!! They will not return emails or let me speak to anyone besides CSRs who have no authority to resolve this issue. I understand accidents happen, but they have insurance on their drivers and they need to pay to fix my car. More...
    (Delivery Services)
    mtfellers's Picture   mtfellers    0 Comments   Comments
  • Your Logistics Suck



    I see all of these commercials about UPS Logistics and how wonderful they are. I get notices on my door that there will be a package here for me X Before 10:30 X Between 10:30-2:00. That's a pretty big window and people have to work! I couldn't take a day off to get a package, I just figured id pick it up from their center. Well I call to make sure I can go grab it an "Its already been processed for return to sender and no one can stop it". What if I contact the sender? Nope, no one can stop it. I see its right up the street from me though, why can it not be picked... More...
    (Delivery Services)
    picac's Picture   picac    0 Comments   Comments
  • 1st time Shame on Me 2nd time Shame On You



    I've never had a problem with ups until a year ago when I was having a package deliveried and needless to say that it was supposed be delivered by UPS but there was no Knock on My Door but when i get to the door the is just a skicky. I know for a fact there was No knock on the door because me and my boyfriend were sitting in the living room waiting for the Ups man. I called customer services and was told ," well we are sorry up can come to the hub and pick up the package". That was a year ago the 2nd time I call up to make a complaint because I have a live check come to my... More...
    (Delivery Services)
    ravensj24's Picture   ravensj24    0 Comments   Comments
  • customer service horrible



    i ordered a product from best buy and entered the street address wrong by 3 numbers. The package was shipped and delivered then returned to UPS who changed the address to a "researched" address and tried again. I discovered the error and called UPS and best buy to update the address. UPS said best buy policy prohibited them from changing the address without a call from best buy and best buy said they cannot call ups. UPS also refused to send the package back to expedite the resending of the package to the correct addrss. More...
    (Online Shopping - Sponsored by AMAZON.COM)
  • UPS and Best Buy Delivery



    I ordered a product from best buy and entered the street address number wrong. Three characters wrong on the address. Best buy shipped it via UPS. UPS suppossedly researched the address and instead of correcting it to an easily located address using google modified the address to a completely different stree address and retried delivery. Meanwhile I contacted UPS and Bestbuy to let them know the address was wrong and give them the correct street address number so the package could complete delivery. Both agencies said the other agency had a policy prohibiting anybody talking... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    donnah's Picture   donnah    0 Comments   Comments
  • UPS Fraud Identity Theft



    We recently sent a package to our accountant containing important tax records through UPS. They unilaterally changed the address from a business to a vacant apartment. They were lax in their efforts to try to recover the package. Now they tell us they can only reimburse us for the COST OF THE INK to reproduce those documents. They will not even refund the cost to send the package!! You may want to warn your audience NOT to use UPS for important documents. I was told that they regularly and often change the delivery addresses without contacting the sender or receiving party.... More...
    (Miscellaneous)
    sstoddard's Picture   sstoddard    0 Comments   Comments
  • Where's My Stuff



    I placed an order with Amazon.com. It was shipped out and they sent me an email with my tracking number. I tracked this package from Indiana to Charlotte, NC and on the day of delivery April 6, 2011, the information provied on UPS's website said the package was delivered at my front door at 2:10 pm. I was home all day, and my front and back door was open, mainly because I was waiting for my delivery from UPS and in anticipation of getting my package. Around 6:00 pm the same day I decided to check the tracking status since I had not seen a UPS driver all day. In the tracking field... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    chrisjcook's Picture   chrisjcook    0 Comments   Comments
  • horrible shipping service



    I strongly suggest that you do not use UPS service. They are horrible. I suppose to receive a package next day delivery and its over 3 days and I still have not received it. Their excuse is that adverse weather condition, but I think that is just an excuse to delay my package. Weather is perfectly fine where I am nice and sunny, I even check the surrounding areas and there is no major adverse weather. When you call the customer service, basically what they do is reads you the same thing, that you can see online. So why they are there? I would never use this service. More...
    (Miscellaneous)
    lisasmith123's Picture   lisasmith123    0 Comments   Comments
  • UPS sucks period review



    I have been waiting on this product to come down in price for a year it finaly did great, but then came UPS, no package waiting at my door on the delivery day, better yet I have to wait 3 more days, and the UPS site and delivery timing make this the most horrible experience than any other company ever, Im not new to online shopping I also order from ebay etc NEVER had a problem but ol UPS doesnt give a crap about when theyre delivering, they have no way to tell when anything will be delivered so they expect customers to sit on their ass all day, again waited forever for my product finally... More...
    (Delivery Services)
  • UPS Never using services review



    A little background on this purchase, the product finally came down in price took 6 months to a year though, I was estatic to order, then came UPS, Useless Parcel Service as someone else said better, their site has to be the crappiest the delivery time said END OF DAY, anyone would assume that may mean be home by 4pm, I even called the rep from UPS said it will be delivered at 7pm sure enough I leave for work get home at 4pm and come home to a freakin sign on my door and guess what I have to wait a extra 3 flippin days I officaly will never order from this company and will b*tch until my... More...
    (Delivery Services)
    blahblah1111's Picture   blahblah1111    0 Comments   Comments
  • too lazy to fix problem



    To UPS "You sent me a bill/invoice #0000YE2485440, Control ID 37S9, for $36.72. I have not contracted or asked for your service in at least a year. The V.A. contracted with NOVASAM INC...Glen Burnie MD 21061 to send me a small computer to check my breathing. Once done "NOVASAM" called UPS and had them pick the device up and instructed me to leave it on my front porch. Your driver picked it up, there was no return sticker provided. 5 Nov 2010 I recieved a bill for a service I did not ask for. I called your customer service and explained the above. The woman I spoke to went to... More...
    (Delivery Services)
    TheWhiteWolf's Picture   TheWhiteWolf    0 Comments   Comments
  • Undeliverable??



    Sure I live on a dirt road, BUT, 90% of the time it is passable. I got a "postcard" saying UPS had a package for me but they would not deliver because of road conditions. I called and said my roads were fine. The 1-800 number took my statement and called Flagstaff, Az. where my package was. I received the card on 2-4-10. Flagstaff called and said they tried to deliver 4 times and the card said they received the package on 2-2-10. I said the roads were fine and would they please deliver to me on the 5th. The woman said, "NO" very loudly. She said the driver didn't... More...
    (Delivery Services)
    Inna's Picture   Inna    0 Comments   Comments
  • Complaint



    UPS delivered a package on 1/20/09 at my location w/o a signature or notice. I called the company of my purchase to locate my package and found out that UPS set the item outside my door. How stupid and IGNORANT that was!!! It was the HOLIDAY SEASON and people STEAL PACKAGES THAT'S UNATTENDED!!! Luckily the company will resend my purchase to another location, because UPS will cough up my LOSS!! I won't do business with UPS anymore. More...
    (Delivery Services)
    grandberry09's Picture   grandberry09    0 Comments   Comments
  • UPS stinks



    On Jan.23,10 my daughter called to ask if I had received my birthday present that was shipped via UPS. I had not received it so she went through the process of getting the tracking number and UPS phone number. I called and after hearing the computer voice repeatedly say she did not understand I finally spoke with a real person. When I was connected with the local office they said 2 delivery attempts had been made and notes left (which I never saw). The agent said it would be delivered again that evening (1/25). I expained I would not be home and agreed to pick it up at there office... More...
    (Delivery Services)
    MaeC's Picture   MaeC    0 Comments   Comments
  • How Can Brown Jerk you Around?!



    My UPS driver is a liar. Last Monday I got home and found a UPS tag on my door saying the package wasn't delivered because a signature was required. I checked off the box to waive the signature and put the tag up on my door. My spouse stayed home all the next day and the UPS driver never came. Imagine my surprise when I got home Wednesday evening to find a tag on my door saying I had missed the third and final delivery attempt. I phoned the shipper and asked if the signature requirement could be waived and they told me they had no such requirement. I received a voice mail from the... More...
    (Miscellaneous)
    TangeeH's Picture   TangeeH    0 Comments   Comments

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