UPS Support Tickets All Reviews

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UPS Reviews

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  • No Gaurantee on Package Pick Up

    I switched my days off so that I may sit home and wait for my package to be delivered. I sat home, in silence, all day browsing the internet to insure that I would not miss this delivery. I even have 2 dogs who bark at the drop of a hat, when they hear a noise. My package was delivered by UPS at 1:39pm. At this time they even dropped off another package that I had been expecting. He dropped this in my door. He never knocked. Placed the UPS shipment attempt on my outside window. My fiancé notified me of the failed attempt at approx. 215pm. At which point I contacted UPS immediately.... More...
    (Delivery Services)
  • Failure To Deliver On Time for Expedited Services

    Thanks BIG BROWN for ruining my son's Christmas. Thanks to you his gift won't be under the tree AND won't be delivered until TWO days AFTER Christmas. My package showed up in Louisville on 12/20 and cleared customs the same day. There was some kind of exception due to weather. Then there was another exception. On 12/21 my package showed in Memphis (final destination) but then it was back in Nashville then ultimately back in Louisville, KY. On yesterday I called the customer service line for the 2nd day in a row because it showed out for delivery IN LOUISVILLE. The CSR... More...
    (Delivery Services)
  • Rude Driver

    To Whom This May Concern, I have always seen UPS as the corporate model for customer service and professionalism. Your drivers, in their familiar brown uniforms, are the first face of your company and in my experience have always represented your company well. They are true professionals and my children are always excited when they see one of your drivers. Sadly, this was not the case today. At around 5pm today, on Coral Way in Coral Gables, Florida my children and I were shocked at how rude and unprofessional one of your representatives in brown treated us. We were not his client,... More...
    (Delivery Services)
  • customer service horrible

    i ordered a product from best buy and entered the street address wrong by 3 numbers. The package was shipped and delivered then returned to UPS who changed the address to a "researched" address and tried again. I discovered the error and called UPS and best buy to update the address. UPS said best buy policy prohibited them from changing the address without a call from best buy and best buy said they cannot call ups. UPS also refused to send the package back to expedite the resending of the package to the correct addrss. More...
    (Online Shopping - Sponsored by AMAZON.COM)
  • UPS sucks period review

    I have been waiting on this product to come down in price for a year it finaly did great, but then came UPS, no package waiting at my door on the delivery day, better yet I have to wait 3 more days, and the UPS site and delivery timing make this the most horrible experience than any other company ever, Im not new to online shopping I also order from ebay etc NEVER had a problem but ol UPS doesnt give a crap about when theyre delivering, they have no way to tell when anything will be delivered so they expect customers to sit on their ass all day, again waited forever for my product finally... More...
    (Delivery Services)
  • maxon od 808

    Well I didn't get the product on time because no one picked the product up from the kansas city warehouse. Well now I'm getting refunded along hundreds of thousands of people because of your negligence. You should actually pay for my product in the amount of 135.00 because this was a guaranteed delivery and you failed costing me a days worth of work. Wise up, hire organized drug free employees and get a better management team. I could show your c.e.o.'s how to properly manage the system, and your upper managment. This is officially the fourth time, you've refunded... More...
  • Drivers not delivering to residence

    Drivers leave packages tied to open front gate, and beside public arias which is on public road more than 350' from my home. UPS info notice left on another package tied to open front gate with no indication it was for a second package with signature required. Driver never came and REQUESTED a signature, 50% of deliveries are guilty of this kind of FAILURE to deliver. I have complained twice to local station with no resolution, or even a feeling that they give a hoot! More...


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