UPS Complaint

UPS Complaint

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Guaranteed Torture


UPS advertised a guarantee of next day delivery or they will refund your money. When the package was delivered late, I went to the UPS location to ask for a refund and I was SCREAMED AT by the guy who worked there. I spent HOURS on the phone with many different UPS customer service representatives who gave me a runaround - they kept referring me to different phone numbers, and those people would refer me back to the previous number. It would be too boring and infuriating to go into the exhausting details of the "alternative facts" provided by each different UPS employee.

Finally I got a check for a refund amount that was less than half of what I paid UPS. They told me they did not refund shipping charges for next day delivery, only regular shipping charges. In other words, the "guaranteed refund" is simply a lie.

I delved into the UPS fine print, and couldn't even really find a justification for not giving me a full refund. The closest I came is as follows:

The guarantee does not apply to "Shipments tendered pursuant to Drop
Shipments, special operating plans,
or customized handling or processing
arrangements . . ."

Tell me what this language is supposed to mean. What they promise in the store is your money back if the package is late. What you get is hours of being tortured in voicemail hell, being put on hold and transferred back and forth, and if you are VERY lucky, less than half of your money back.


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