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UPS Complaint - UPS ``guarantee'' means no guarantee
UPS Complaint

UPS Complaint

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UPS ``guarantee'' means no guarantee


Paid £140 for express delivery to US with 2 day ''guarantee' which took a week.

Phonecall 1: You will be refunded

Phonecall 2: Refund voided; package delayed by customs

Phonecall 3:

Q There was no customs delay so why void?

A Agreed no customs delay. Refund voided because package was not in a cardboard box. So no guarantee notwithstanding £140 charge.

Q Who makes void decision?

A Billing

Q And is this the reason they gave?

A The reason is not on our system

Q So how do you know yours is the right reason?

A There is no other reason

Q So why was I told differently in phonecalls 1 and 2 ?

A Human error

Q Can you put this in writing?

A That option is not available. Try emailing UPS

Q I did but got no response, what now?

A I cannot help you any further


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